Privacy Policy

Last updated 12 April 2023

Education Services Australia Limited (ESA) is committed to protecting the privacy of personal information. This privacy policy explains how ESA collects and uses your personal information and which rights and options you have in this respect. In doing so ESA complies with its obligations to protect the privacy of personal information under the Australian Privacy Act 1988 (Cth) (Privacy Act) and its international obligations.

Specifically, in Australia, ESA is bound by the Australian Privacy Principles (APPs) in the Privacy Act which regulate how organisations such as ESA may collect, use, disclose and store personal information, and how individuals may access and correct personal information held about them.

In this privacy policy, ‘you’ or ‘your’ refers to the individual reading this privacy policy or those people whose personal information ESA collects, uses and discloses in accordance with this privacy policy.

*Please note that this privacy policy applies specifically to the Maths Hub website (Website). The Website includes a link to the Number Check platform (Number Check), Explicit teaching in maths and related resources.


ESA, through the Website, collects some personal information for use within the Number Check, the Explicit Teaching in Maths modules and in order to communicate with you. The personal information collected is stored in Australia and for the Number Check, is made available to participating schools and authorised users to run reports on individual students and class/group results.

What is personal information?

"Personal information" is anything that discloses your identity, that is unique to you. For example: a name, an identification number, location data or an online identifier. “Personal information” is defined in subsection 6(1) of the Privacy Act as:

"information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion."

What personal information does ESA collect

Personal information that ESA may collect may include:

  • Name
  • Location
  • Address
  • Email address
  • Student ID
  • Server address
  • Information relating to your use of the Website
  • Any other personal information you choose to provide

Usage statistics or patterns obtained from tracking the level and range of interest in the Website are collected in order to improve the Website.

How does ESA collect your personal information?

ESA may collect your personal information when:

  • you register on the Website;
  • a school teacher or school administrator adds you on the Website;
  • you (a school teacher) register to use Single Sign On;
  • you contact the ESA help desk; and/or
  • you browse, make an enquiry or otherwise interact with the Website.

Sometimes ESA collects your personal information from a third party, for example, a relevant jurisdiction, in order to enable Single Sign On (for authentication purposes).

Handling of personal information

Use of your personal information

ESA will only use your personal information for the stated purpose for which it was provided or otherwise in accordance with the law.

ESA will use your personal information for the following purposes only ("Permitted Purposes"):

  • providing services or things you have requested;
  • compliance with ESA’s legal obligations;
  • for insurance purposes;
  • for monitoring and assessing compliance with ESA’s policies and standards;
  • to comply with ESA’s legal and regulatory obligations and requests anywhere in the world, including reporting to and/or being audited by national and international regulatory bodies;
  • to comply with court orders and exercises and/or defend ESA’s legal rights; and
  • for any purpose related and/or ancillary to any of the above or any other purpose for which your personal information was provided to ESA.

With whom will ESA share your personal information?

ESA may share your personal information in the following circumstances:

  • to instruct service providers within or outside of ESA, domestically, for example, shared service centres to process personal information for Permitted Purposes on ESA’s behalf and in accordance with ESA’s instructions only. ESA will retain control over and will remain fully responsible for your personal information and will use appropriate safeguards as required by applicable law to ensure the integrity and security of your personal information when engaging such service providers;
  • to synchronise your school’s listing with the Australian Curriculum, Reporting and Assessment Authority (ACARA);
  • to allow registered users (school teachers, school administrators and system administrators) to print reports and to export Number Check data (student name and observations) to a file. (Once exported to a file, ESA no longer has control over the personal information contained within it); and
  • to use aggregated personal information and statistics for the purpose of monitoring Website usage in order to help ESA develop its Website and services. ESA will provide Website usage statistics, which may include aggregated personal information, to the Australian Government Department of Education.

Otherwise, ESA will only use or disclose your personal information as described in this privacy policy, when you direct ESA or give ESA permission or when ESA is required by applicable law or regulations to do so.

Specifically, ESA may use data from your use of the Website for developing aggregated data and statistics (refer to 4.4 below).

Use of Cookies

Usage statistics or patterns obtained from tracking the level and range of interest in the Website are collected to improve and develop the Website.

You may refuse the use of cookies by selecting the appropriate settings on your browser Please note that functionality of the Website may be impacted if you refuse.

Third parties

This Website uses:

  • Google Analytics, a web analytics service provided by Google Inc. Google Analytics uses cookies, to help the Website analyse how users use the Website. Cookies identify your browser, not you personally.  You can find more about Google Analytics privacy policy and how it uses, collects and processes data at "How Google uses data when you use our partner's sites or apps" . To opt out of Google Analytics, visit Opt - Out. Please note that the usage information collected from this website is stored overseas by Google Analytics.
  • Viostream is a video platform service to store and stream video. Viostream uses cookies and other tracking technologies to help the Website analyse how users use the videos on the Website. The information collected by Viostream is held in secure data centres in Australia and is only disclosed to ESA. To find out more please visit Viostream’s Privacy Policy .
  • Moodle is a Learning Management System. ESA is using Moodle to host the Explicit teaching in Maths module. To find more about Moodle please see: Moodle instance used by ESA is hosted in ESA’s GovZone server, in Australia.  Moodle may log users activity and record and use your personal information. The Moodle online learning platform uses cookies where they are required for particular features to work. You can change or update your own profile details stored on Moodle.
  • Canvas is a Learning Management System. The University of Adelaide is using Canvas to host the Maths in Schools Professional Learning modules. To find out more about Canvas please see: Canvas may log users activity and record and use your personal information. The Canvas online learning platform uses cookies and other third party analytics tools to track and analyse data. The University of Adelaide’s Privacy Policy is here:;field=data;id=87;m=view.
  • TryBooking: which provides online learning centre services and is used via the University of Adelaide website (where names and email addresses will be collected for registration purposes) for the delivery of “Maths in Schools: Professional Learning” resources and modules. You can view TryBooking’s here:; and the University of Adelaide’s Privacy Policy here:;field=data;id=87;m=view.

When using this Website, you consent to the processing of data about you by Google Analytics, Viostream, Moodle, Canvas and TryBooking, in the manner and for the purposes set out above.

Social Networking Services

If you choose to ‘follow’ a relevant group in a social network (such as Facebook or Twitter):

  • you may receive promotional or research material and resources in your social media feeds; and
  • the relevant social network provider and its partners/affiliates may collect and hold your information overseas.

You will find further information regarding the privacy practices of relevant social network services in their privacy policies.

Personal information about other people which you provide to ESA

If you provide personal information to ESA about someone else you must ensure that you are entitled to disclose that personal information to ESA and that, without ESA taking any further steps, ESA may collect, use and disclose that personal information as described in this privacy policy.

Security of your personal information

ESA takes reasonable steps to:

  • protect personal information that it holds against misuse, interference, loss, unauthorised access, modification or disclosure by utilising up-to-date electronic and physical security controls that comply with relevant industry standards and guidelines; and
  • destroy or permanently de-identify personal information if it is no longer required

Personal information may be kept on ESA’s data technology systems, those of ESA’s contractors or in paper files.

ESA and this Website may provide, from time to time, links to third-party websites (such as the University of Adelaide website). As ESA does not control the privacy practises of those websites it cannot guarantee the website links or policies of those third parties. Please ensure you have reviewed the privacy policies of other websites or apps that you use, to learn about their privacy practices.

Storage and sharing of personal information

Personal information collected by ESA via this Website is stored in Australia; and is not disclosed, accessed or transferred to overseas recipients.

  • If you register on the Website to receive newsletters, ESA may share your personal information with Swift Digital, an Australian based third party that provides online marketing platform and manages ESA mailing lists and delivers email newsletters via its servers on behalf of ESA. Swift Digital stores personal information in Australia.

You can find out about the privacy practices of Swift digital by accessing its privacy policy here.

Accessing and correcting personal information

It is important to ESA that your personal information is up to date. We will take reasonable steps to make sure that your personal information is accurate, complete and up to date. If you find that the information, we have is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you. You may request to access your personal information by contacting us by:


(within Australia) 03 92079600

Post: Post Office Box 177, Carlton South, Victoria, Australia 3053; or


ESA will not be responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete personal information that you provide to it. If you are a Single Sign On user, you:

  • will not be able to update your name and email address by contacting ESA as this personal information is provided to ESA by your Identity Provider; and
  • should contact your Identity Provider directly if you wish to access and correct this personal information.

For how long does ESA retain your personal information?

ESA will delete your personal information when it is no longer reasonably required for the Permitted Purposes or you withdraw your consent (where applicable) and ESA is not legally required or otherwise permitted to continue storing such personal information.

Your rights

Subject to certain legal conditions, If you have any queries, request access to your personal information or have any complaints about our Privacy Policy, please contact us at

ESA will aim to respond to your request within 30 business days.

If you are not satisfied with ESA’s response, you may take your complaint to the relevant privacy regulator. In Australia, the relevant regulator is the Office of the Australian Information Commissioner.

Changes to this Privacy Policy

This Policy may change from time to time and is available on our website.